Transport FAQ's
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      2. Transport FAQ's

      My Admin & Finance

      As a Chill customer, find out information about who to contact, your account and invoicing

      Admin

      Who's my first point of contact? 

      1. Your account manager 
        1. Or call us on 1300 932 445 
          1. Select 2 for Transport
          2. Select 0 for Storage
      2. Or email your state transport department
      3. Or head to the website www.chill.com.au for an enquiry or a transport booking


      What's the process if I'm late paying my account?
      Inform the Chill Finance team by calling 1300 932 445 select 4 to discuss next steps

      How long does it take to set up an account and my inventory into Carton Cloud?Up to 3 weeks for account processing and 72 hours for Carton Cloud

      If I need something urgent sent outside your 2pm cut off, will this be an additional charge, and how much?
      Yes, $40 if it can be scheduled

      Invoices

      I'm a Transport and/or Storage client how do I find my invoices on Carton Cloud?

      Access your Invoices to download a copy, view the detailed breakdown of charges and access all the POD's relating to an invoice in one simple download.

      View my invoices