---
title: General Transport Information
description: Find out Chill's opening hours, services and accreditations
---
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2. [Transport FAQ's](https://faq.chill.com.au/en/knowledge/transport-faqs?hsLang=en)
# General Transport Information
## Find out Chill's opening hours, services and accreditations
**Opening Hours and Contact information**
Chill transport departments are open from 9am-5pm
| Sydney | **2/128 Old Pittwater Rd Brookvale NSW 2100** | 02 9907 7099 | [transportsyd@chill.com.au](mailto:transportsyd@chill.com.au) |
| --- | --- | --- | --- |
| Melbourne | **2/22 Assembly Dr Dandenong South VIC 3175** | 03 8774 6412 | [transportmlb@chill.com.au](mailto:transportmlb@chill.com.au) |
| Brisbane | **24 Octal St Yatala QLD 4207** | 07 3733 0888 | [transportbne@chill.com.au](mailto:transportbne@chill.com.au) |
| Perth | **5 Chifley Brace Jandakot WA 6164** | 08 6103 1313 | [transportper@chill.com.au](mailto:transportper@chill.com.au) |
### **General**
**When do I need to let Chill know I want to transport something?**
\- All metro next day transport bookings need to be finalised **in writing before 1pm the business day prior to collection**
\- Bookings for regional delivery require a booking 48 hours prior
**How do I make a transport booking?**
Please email bookings to the below state specific office based on where you're located.
NSW & ACT [transportsyd@chill.com.au](mailto:transportsyd@chill.com.au)
VIC & SA [transportmlb@chill.com.au](mailto:transportmlb@chill.com.au)
QLD [transportbne@chill.com.au](mailto:transportbne@chill.com.au)
WA [transportper@chill.com.au](mailto:transportper@chill.com.au)
**What can I transport with Chill?**
\- You can transport anything from chilled, frozen, dry to temperature-controlled product
\- Items such as alcohol, beverages/soft drink, Food - chilled dairy, meat, eggs, cheese, Food - ice cream, Food - confectionery, Food - seafood, raw ingredients/composites, Bioscience/Pharmaceutical, pet food, plant matter/flowers, building construction material and animal matter
\- We have a range of vehicles including 1 pallet utes, 2 & 3 pallet vans, 8, 10 & 12 pallet trucks so no job is too small or too large for us.
**Where does Chill transport too?**
We provide an "end to end" transport service. We can deliver to anywhere in Australia.
**What sort of services does Chill offer when delivering goods?**
1. 1. General - Anytime between 7am-5pm
2. Express - Within a 4 hour window
3. Dedicated - Vehicle dedicated to that particular delivery
We include services such as pallet wrapping, hand unload on the delivery end, fuel service levy and labelling.
**What kind of accreditations does Chill have?**
Chill has a vast number of local, state and national accreditations. At a local level we have registered accreditations through local councils food safety programs in the respective regions.
At a state level Chill's vehicles and facilities are inspected and accredited on a regular basis to ensure that all high-risk activities associated with the storage, handling and transport such as meat, seafood, dairy and eggs.
At a national level, our accreditation is underpinned by our certification in HACCP, Food Standards (AUS/NZ), NHVR, ISO9001 (pending Oct 2020). Our import-export operations are regulated and certified by the Federal Department of Agriculture and Fisheries and Chill are an Accredited Air Cargo Agency (AACA).
For more information on certificates, [click here](https://faq.chill.com.au/en/knowledge/accreditation?hsLang=en)
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